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Top Queries

  • My payment is successful but I have not received the merchant order/service confirmation.What should I do ?

      Please contact the Operations Team via with proper details such as date, time, payment medium, merchant website about the merchant order / service confirmation.
      Please expect reply within two working days.

  • My amount was deducted but order not placed. What should I do ?

      a) Confirm whether the payment processed was successful by checking your transaction confirmation emailer or bank notification.
      If the transaction is success and a order is not placed with the merchant, kindly contact us at with the transaction details ( Transaction ID & Order ID) and the merchant.

      b) If the merchant doesn’t provide service stating that the order payment is not received, Please Contact us at

  • I have not received my refund in my bank account. What should I do?

      Refunds are generally processed by bank after 48 hrs of the transaction. Bank usually takes 7-10 business days from the date of refund to reflect in your bank account (Excluding Saturdays, Sundays and Bank Holidays).

Query not listed?

Any issues with your purchase?
  • 1 As per payment network regulations, please contact your merchant directly.

  • 2 Incase of no response from your merchant, please reach out to your bank for any payment related queries.